Privacy Policy

Welcome to Shop N Drop ("we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

By accessing or using our website, https://shopandrop.co.za, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following personal information when you use our website:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Delivery Address
• Payment Information
• Order History
• Customer Support Communications

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Pages
• Referral Source
• Geographic Location (where available)

2. How We Use Your Information

• We collect and use your information for the following purposes:
• Processing and fulfilling orders
• Delivering products and services
• Providing customer support
• Managing your account
• Sending order confirmations and updates
• Improving our website and customer experience
• Preventing fraud and unauthorized activity
• Complying with legal and regulatory obligations
• Sending marketing communications where you have consented

3. Marketing Communications

Where you have consented, we may send you:

• Promotional offers
• Product updates
• Marketing newsletters
• Special promotions

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

• Remember user preferences
• Maintain shopping cart functionality
• Analyze website traffic
• Measure advertising performance
• Improve website security

You may disable cookies through your browser settings, although some website features may not function correctly.

5. Google Services

We use various Google services, including:

• Google Analytics
• Google Ads
• Google Tag Manager
• Google Merchant Center
• Google Conversion Tracking

These services may collect information regarding your interaction with our website to help us understand website performance, improve user experience, and measure advertising effectiveness.

Google may use cookies or similar technologies to personalize advertisements and measure campaign performance.

You can learn more about Google's privacy practices here:

https://policies.google.com/privacy

6. Payment Processing

All payments are processed through secure third-party payment providers.

Shop N Drop does not store or have direct access to your complete credit card or banking information.

Payment providers may collect and process information necessary to complete transactions securely.

7. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers when necessary to:

• Process payments
• Deliver orders
• Provide customer support
• Host our website
• Send communications
• Comply with legal requirements

All service providers are required to protect your information and only use it for authorized purposes.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide products and services
• Maintain business records
• Resolve disputes
• Comply with legal obligations

Where information is no longer required, it will be securely deleted or anonymized.

10. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Object to certain processing activities
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

12. Children's Privacy

Our website is not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

Continued use of our website after changes are published constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Shop N Drop
Website: https://shopandrop.co.za
Email: support@shopandrop.co.za
Phone: 065 677 9279

Information Regulator (South Africa)

If you believe your personal information has been processed unlawfully, you may contact:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: POPIAComplaints@inforegulator.org.za